This website was designed with love (and a lot of coffee) to give you a smooth, enjoyable browsing and shopping experience. That said, unexpected glitches can occasionally occur—so please use the site at your own discretion and risk.

All content provided on this website is intended for general information only. While we do our best to ensure everything is accurate, current, and helpful, Haus of Paws makes no guarantees—express or implied—regarding the completeness, accuracy, reliability, or suitability of the information, products, or services featured on this site. Any actions taken based on the content here are entirely at your own risk.

Haus of Paws will not be held liable for any loss, damage, or injury—whether direct, indirect, incidental, or consequential—that may arise from the use of this website or any of the products sold through it. This includes, but isn’t limited to, data loss, profit loss, or product misuse.

Our website may contain links to third-party sites for your convenience. However, Haus of Paws has no control over the content or availability of those external sites, and we do not necessarily endorse the views or information they present.

We make every effort to keep the website running smoothly, but Haus of Paws is not responsible for, and cannot be held liable for, any temporary unavailability due to technical issues beyond our control.

1. Introduction

Welcome to the Haus of Paws website. By browsing, interacting with, or making a purchase from our site, you agree to be bound by the terms laid out below. These terms govern your use of our website and outline the expectations between you (the visitor or customer) and us (the website owner, Haus of Paws).

Please read these carefully—continued use of our site means you accept them.

2. Key Definitions

“Terms” refer to these general terms of use, as well as any additional policies, notices, or specific terms applicable to different parts of the website.

“We,” “us,” or “our” means Haus of Paws, its team members, service providers, and affiliates.

“You” or “your” means any individual, business, or automated system using or interacting with our website.

3. Website Access & Use

We grant you a limited, non-exclusive license to browse and use our site for personal, non-commercial purposes in accordance with these terms. We reserve the right to revoke or restrict access at any time.

You may not:

• Use our site in a way that breaks the law or infringes on the rights of others.
• Frame or replicate any part of our website without permission.
• Deep link to sub-pages without written consent.
• Use automated systems (like bots or scrapers) to collect data from our site unless we’ve approved it.
  

4. Your Responsibility

By using this site, you confirm that:

• You are at least 18 years old or have the legal consent of a guardian.
• All information you provide is accurate and up-to-date.

5. Intellectual Property

Everything you see or interact with on this website—including design, graphics, content, and our brand elements—is either owned by us or licensed to us. You may not reuse, copy, modify, distribute, or reverse-engineer any part of our site without our written permission.

Our name, logo, and other brand assets are trademarks of Haus of Paws. Don’t use them without approval. Other trademarks shown on this site belong to their respective owners.

6. Disclaimers & Limitations of Liability

You use this site entirely at your own risk. While we aim to provide a reliable and secure experience, we make no guarantees about the accuracy, security, or performance of the site. The site and all its content are provided "as is" and "as available" without any warranties of any kind.

We are not liable for:

• Direct or indirect damages, including lost data, lost profits, or business interruption.
• Any issues caused by third-party websites linked from our site.
• Service interruptions or technical glitches beyond our control.

7. Changes to the Site or Terms

We may update or modify these terms at any time without prior notice. By continuing to use the site after any changes, you agree to the updated terms.

We may also make changes to the content or discontinue the site at any time, and we are not liable for any consequences this may cause.

8. Legal Stuff

These terms are governed by the laws of South Africa. Any disputes arising from them will be handled in a South African court.

If any part of these terms is found to be invalid or unenforceable, the remaining terms will still apply.

No waiver of our rights will be valid unless made in writing.

9. Orders, Payments & Subscriptions

9.1 Subscription Orders (Auto-Ship)

If you sign up for a recurring order (Auto-Ship), you authorize Haus of Paws to bill your card automatically based on the schedule and quantity you select. You can cancel anytime via your account. Prices may vary based on promotions, availability, or changes to your order.

Discounts and best-price guarantees apply only within a limited geographic area and timeframe, and only to products included in your subscription at the time of order.

We reserve the right to deny promotional pricing or adjust offers at our sole discretion.

9.2 Unpaid Orders

Orders must be paid within 10 days of placement. If payment is not received, the order will be canceled, and any associated discounts will no longer apply.

In some cases—especially if a promotional offer expires before the 10-day window—we may cancel the order earlier to uphold offer terms.

Acceptance of Terms
By using a promotional code, voucher, discount, or participating in any special offer from Haus of Paws, you acknowledge that you’ve read, understood, and agreed to the terms and conditions outlined below.

Promotional Period
All promotions are valid for a limited time only, as advertised, and are subject to change or cancellation at the sole discretion of Haus of Paws—without prior notice.

General Conditions
Promo codes, vouchers, and discounts cannot be exchanged for cash, credit, or store credit.

They are not valid on past purchases and may not be combined with other discounts or promotional offers unless stated otherwise.

Unless otherwise specified, promotional pricing excludes gift cards and shipping fees.

Offers are subject to stock availability and may be limited to selected items or categories.

Some products may be excluded from promotions, including clearance items or delivery fees.

Redemption Rules
One promo code or voucher may be used per customer, per transaction—unless stated otherwise.

Promo codes are valid only during the advertised promotional window.

Haus of Paws reserves the right to review, investigate, and cancel any orders suspected of promotional misuse and recover any applicable discounts if misused.

Returns on Promotional Purchases
Returns or exchanges for items bought as part of a promotion are subject to our standard return policy.

Please note: if a discounted item is returned, only the amount paid (after the discount) will be refunded. Discount values are not refundable.

Changes to Promotions
We reserve the right to revise, extend, pause, or cancel any promotion at our discretion. All promotional offers are governed by these terms and any additional promotion-specific conditions.

Online Offer Terms
Online promotions are governed by our website Terms & Conditions, along with any special rules outlined for the promotion in question. By completing your purchase, you confirm acceptance of both.

Additional Clauses
"Buy X, Get X" offers exclude sale or clearance items unless otherwise noted. Discount applies to the lowest-priced eligible item in the offer.

"Free Gift" or "Gift with Purchase" offers are only available while stocks last and may not be returned for refunds.

At Haus of Paws, your privacy is important to us. We will never spam you, sell your information, or share your personal data with unauthorized third parties. You can rest assured that your details are safe with us.

We collect and use personal information only as outlined below and take all reasonable steps to protect it. For the purposes of this policy, “personal information” is defined in accordance with the Promotion of Access to Information Act 2 of 2000 (PAIA) and the Protection of Personal Information Act 4 of 2013 (POPIA).

Collection of Personal Information

Hausofpaws.co.za does not sell, share, or trade customer information collected online with third parties, except where necessary to complete your purchase, process payment, or arrange delivery.

The personal information we may collect includes:

• 
  When creating an account or signing up for our newsletter: name, surname, email address, date of birth.
  
• 
  When creating a trade account: title, name, surname, company name, registration number, VAT number, website, email, contact number, business address.
  
• 
  When making a purchase: first and last name, email address, delivery address, and mobile number.
  

Use of Personal Information

When you register as a user on hausofpaws.co.za, we may use your information to:

• 
  Process and deliver your order.
  
• 
  Communicate with you about your purchase.
  
• 
  Send marketing or promotional materials (if you have opted in).
  

You may unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails. You can also update your personal details by logging into your account.

Security of Personal Information

We implement strict measures to protect your personal information, including:

• 
  Limiting internal access to personal data.
  
• 
  Using up-to-date technology to prevent unauthorised access.
  
• 
  Securely destroying information once no longer required.
  

All financial transactions are encrypted using 2048-bit Extended Validation SSL encryption.

Disclosure of Personal Information

We will not disclose your personal information to anyone outside Haus of Paws, except:

• 
  Third parties directly involved in fulfilling your order (e.g., couriers, payment processors).
  
• 
  Where legally required, or where disclosure is necessary to protect life, health, or safety.
  

Haus of Paws complies with PAIA and POPIA requirements.

If you believe your privacy has been compromised, please contact us at hello@hausofpaws.co.za.

Collection of Computer Data

When you visit hausofpaws.co.za, our servers may automatically collect certain data, including:

• 
  IP address.
  
• 
  Browser type.
  
• 
  Referring web page.
  
• 
  Pages visited on our site.
  
• 
  Time spent, search terms, and browsing statistics.
  

This information is used solely to improve our website and user experience and is not linked to your personal data.

Newsletter and Marketing

If you subscribe to our newsletter, you may unsubscribe at any time by:

• 
  Clicking the “unsubscribe” link in any of our emails.
  
• 
  Contacting us at hello@hausofpaws.co.za to request removal.
  

Consent

By providing your personal information to complete a transaction, arrange delivery, or request a return, you consent to its use for that specific purpose.

If we request your information for another reason (such as marketing), we will ask for your explicit consent.

Third-Party Services

We work with trusted service providers such as couriers and payment gateways. These third parties will only access your information where necessary to perform their services.

Please note that some providers may operate in different jurisdictions. By proceeding with a purchase, you may be subject to the laws of those jurisdictions. Once you leave hausofpaws.co.za or are redirected to a third-party site, this Privacy Policy no longer applies.

Data Security Standards

We comply with PCI-DSS Level 1 standards and follow industry best practices to safeguard your data. While no system can be 100% secure, we use the highest levels of encryption and protection available.

Age of Consent

By using this website, you confirm that you are at least the age of majority in your country of residence, or that you have consent from a parent or guardian for any dependents using this site.

Changes to this Privacy Policy

Haus of Paws may update this Privacy Policy from time to time. Any changes will take effect immediately upon posting on this page. Where material changes occur, we will provide notice on our website.

If Haus of Paws is acquired or merged with another company, your information may be transferred to the new owner to ensure continued service.

Contact Information

For any queries relating to your personal data, or to request access, correction, amendment, or deletion, please contact us at:

📧 hello@hausofpaws.co.za

To be eligible for a return, your item must meet all of the following criteria:

• within 7 calendar days of delivery.
  
• proof of purchase (e.g. your order/ invoice number)
  
• its original packaging and in a re-sellable condition (unless it arrived damaged or faulty).
  
• eligible for return (see the list of non-returnable items below).

Some items, due to health and safety or product integrity, are not returnable unless there’s a valid issue like damage or incorrect delivery. These include:

Pet food and treats, except:

• Hill’s, Royal Canin, Acana, Orijen and Eukanuba food that your pet finds unpalatable (must be at least two-thirds full and within your first return for unpalatability in the last 12 months).
• Food that arrived damaged or with an expiry date that has
  already passed.

Tick & flea treatments, tablets, and sprays (unless expired upon arrival).

Items clearly marked as non-returnable on the product page
or packaging.

1. Contact Us

Not happy with your order? Received something faulty or incorrect? Reach out to us right away—we’re here to help.

Please complete the return application form here

Or get in touch with us
021 979 3940
hello@hausofpaws.co.za

2. Returning the Item

If the error was on our side (wrong item, damaged, faulty, or expired), we’ll handle the return shipping and send a replacement or refund as quickly as possible.

If you’re returning an item because:

• it doesn’t fit your pet,
• it wasn’t what you expected, or
• you’ve simply changed your mind,

the return shipping costs will be deducted from the refund/exchange value

We reserve the right to charge a 10% administration fee on returns that require significant processing.

For items returned due to our error, we’ll send a replacement or issue a refund after receiving the returned product.

For items returned for an exchange, we'll send the order out once the return is received and the return and re-delivery costs have been settled - we will send you a link for payment.

Refunds typically take up to 10 working days to process. We’ll email you once it’s done.

EFT orders: Due to fraud risks, we cannot refund directly to your bank account. Instead, we’ll issue a Haus of Paws gift card or credit your Pet Parent account for the refund amount.

We do our best to keep returns simple, but there are a few costs to be aware of—especially if the return isn’t due to an error on our part.

Return Shipping Costs

If you’re returning an item because it didn’t fit, your pet didn’t love it, or you’ve changed your mind, the cost of sending it back is your for your account & will be deducted from the available refund/credit value

Exchange / Swop-Out Delivery Costs

Need a different size or product? We’re happy to arrange a swop—but the delivery cost for sending the new item to you will be charged separately. Pricing depends on your location and will be confirmed before shipping.

Handling Fee

Returns that require special processing or admin may incur a handling fee of up to 10% of the item’s value. This applies on a case-by-case basis—typically only for high-volume or non-standard returns.